What makes your photography prints unique?
Each print is a unique frame from a timelapse series. Once a frame is purchased, it is no longer available to other customers, ensuring that every collector owns an exclusive piece of art.
What do I receive when I purchase a print?
You will receive a high-resolution print of the chosen frame, accompanied by a certificate of authenticity. Additionally, you will get a 4K resolution timelapse video in MP4 format, showcasing the entire series. Your name will also be displayed next to the artwork on our website to indicate ownership, and that frame will no longer be available for others to purchase.
Can I customize the print and framing options?
Yes, you can choose between unframed prints or custom framing options designed to complement and preserve the artwork. Contact our customer service team for further customization requests.
How do I know my purchase is authentic?
Each print comes with a certificate of authenticity, verifying its limited edition status and the uniqueness of your selected frame. Additionally, your name will be displayed next to the artwork on our website to indicate ownership.
How are prints shipped?
Prints are carefully packaged to prevent damage during transit. Shipping fees are calculated at checkout based on your location and selected print option.
What payment methods do you accept?
We accept a variety of payment methods to ensure your convenience. Details of accepted payment methods are available at checkout.
Can I return or exchange my purchase?
Due to the unique nature of each print, all sales are final. However, if your item arrives damaged, please contact our customer service within 7 days of delivery for assistance.
How do I protect the copyright of my purchased print?
The purchase of a print does not transfer copyright. All rights to the images remain with the artist. The prints are for personal use only and cannot be reproduced or used for commercial purposes without permission.
How do I input my customized name for the certificate of authenticity?
During the purchase process, you will have the option to input a customized name, which will appear on the certificate of authenticity and be displayed next to the artwork on our website.
Do you offer any loyalty programs?
While we currently do not have a loyalty program, we focus on delivering high-quality, unique artwork through various reputable sales channels, including online galleries, physical art galleries, and prestigious art exhibitions.
What channels do you sell your works through?
We sell our works through online galleries, physical art galleries, and at prestigious art exhibitions like Art Basel and Affordable Art Fair.
What measures do you take to protect the uniqueness of your selling method?
To protect the unique selling method of offering individual frames from a timelapse as exclusive prints, any attempt to replicate this method for commercial purposes without explicit permission is strictly prohibited.
How can I get assistance with my purchase?
Our customer support team is available to assist with any inquiries or issues related to your purchase. Please contact us via email or phone for prompt and helpful service.
How do you ensure environmentally sustainable practices?
We use eco-friendly materials and methods in our printing process to minimize environmental impact, reflecting our commitment to sustainability.
How is my personal information protected?
We prioritize the security of your personal information. Our website uses advanced encryption and security measures to protect your data and ensure a safe shopping experience.
Can your policies change?
Yes, we reserve the right to update our policies at any time. Any changes will be communicated to our customers through our website, ensuring that you are always informed about our current practices and procedures.
